Results from the "How did we do?" Survey! Ho Ho Ho
I talked to Sales, they referred me to service because it was obvious
that the LCD itself was not a true 24bit display. I couldn't have been
any more clear on any phone conversation or written descriptions.
Your tech, Jade, went so far as to underline "1680x1050" on my
accompanying letter, as if that's the only part she could understand or
cared about, then noted on the work order that the display was changed
to that res (which is a lie, as it was ALREADY at that resolution) and
returned the computer without having actually addressed the problem.
I myself am a tech, Level 3 support, who goes out on calls to fix
problems. If any of my techs did something like this I would fire them
and replace them with a monkey. This might sound a little harsh, but
your tech did nothing except waste of week of everyones time.
The long story short, AGAIN, is that Manufacturing is installing 18bit
displays in machines that are sold as 24bit. Sales was not happy to
hear this, and said that repair would be able to install the correct LCD
display. Service didn't even make an attempt at correcting the issue.
Sharon Selle wrote:
> >
> > Dear Valued Lenovo Customer,
> >
> > Thank you for taking the time to respond to our recent customer
> > satisfaction survey.
> >
> > Lenovo strives to provide the highest standards in customer service,
> > and I apologize the service you received fell below those standards.
> > You are a valuable customer, and any dissatisfaction on your part
> > indicates an opportunity for improvement on our part in order to
> > maintain the level of satisfaction our customers expect and deserve. I
> > personally want to assure you that we take your comments very
> > seriously and we will use them to make improvements to our business.
> > Your comments on the survey were "The work requested was not done.
> > All that was done was set the display to 1680x1050, which is was
> > already set to (native res). The machine only has an 18bit display
> > (6bit per channel). It's supposed to have 24bit. This has ultimately
> > lead to my returning of the laptop to Sales for a full refund.." I
> > do apologize for any inconvenience, records indicate you were referred
> > to sales. On the survey you indicated issue was not resolved. What
> > is going on with it so I will know what direction we need to go in to
> > get issue resolved.
> >
> > Again, thank you for your honest feedback. We at Lenovo are dedicated
> > to the satisfaction and success of our customers.
> >
> > If you have any further concerns or comments please feel free to email
> > me or call me at the number below.
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